Progyny is proud to announce that its Patient Care Advocates recently received a net promoter score of 81.53 on its patient satisfaction survey. A net promoter score is an index, ranging from -100 to 100, that measures the willingness of customers to recommend a company’s services to others. The average net promoter score for health insurance organizations is 18, placing Progyny far ahead in patient care as opposed to traditional insurers.
Since January 2016, 355 Progyny patients completed the survey. What is most striking is that Progyny received no return scores of 0. “Progyny’s Patient Care Advocates truly go above and beyond for their members.” said Maggie Cacciotti, Director of Patient Care. “The level of care and support the PCAs provide is admirable, and I’m thrilled to see that our net promoter score reflects the depth of satisfaction that our members have with Progyny benefits and staff.”
Patients received these surveys following their initial consultation with the facility of their choice from our extensive list of supported clinics.
For more information on our patient care advocates, stay tuned for our ongoing series, “Getting to Know your Patient Care Advocate,” here on the Progyny blog. Click here for the first post in this series featuring Lisette.