Frequently Asked Questions

You’ve got questions, we’ve got answers

What is Progyny?

Progyny is a leading fertility and family building benefits solution. Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey. We have redefined fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our solution is utilized by 460+ leading employers, giving over 6.7 million people access to the coverage they need to make their dreams of parenthood come true.

We are the first fertility benefits provider to go public. You can find us on Nasdaq under the ticker PGNY.

What services does Progyny provide?

Progyny partners with employers to provide their employees with a comprehensive fertility and family building benefit that supports all paths to parenthood, including adoption and surrogacy. The Progyny benefit includes our equitable Smart Cycle design, concierge member support, access to a premier network of fertility specialists, and an integrated pharmacy solution. Our solutions drive superior clinical outcomes for employees and cost-savings for employers.

How do I know if Progyny is right for my company?

Progyny works with a breadth of clients across nearly all industries. We have a client base of 460+ employers and cover 6.7 million employees. We typically work with employers with 1,000+ employees and offer solutions for both self-insured and fully insured populations across the US, Canada, and globally. Contact us to learn more about fertility and family building coverage for your company.

Does Progyny offer concierge member support?

Yes. We know that the path to parenthood can be challenging and believe that everyone should have the support they need to navigate their unique journey. Each member has access to a dedicated Progyny Patient Care Advocate (PCA). PCAs are registered nurses and other fertility specialists trained to provide highly personalized service across each fertility and family building journey, including surrogacy and adoption. We are proud of the fact that Progyny PCAs achieve a world-class Net Promoter Score (NPS) of +80.

Does Progyny offer surrogacy and adoption benefits?

Yes, Progyny is proud to support all paths to parenthood and offers an inclusive benefit. Progyny members have their own surrogacy and adoption coaches to help them navigate their journey. Additionally, Progyny’s proprietary Smart Cycle benefit design allows members pursuing surrogacy to use their benefit for pre-transfer embryology services including egg retrieval (from a covered member), diagnostic testing, fertilization, embryo monitoring, and genetic testing.

Does Progyny have a preferred network of fertility specialists?

Yes, our members can choose to see providers from the nation’s largest network of high-quality fertility specialists. Today, our network includes 1,000+ providers in 650 locations across the US. We carefully curate our network to ensure that providers have met a set of rigorous thresholds, utilize the latest scientific technologies, follow best clinical practices, and provide culturally competent care. Our collaborative relationship with our network providers is key to driving superior clinical outcomes for our members.


What type of clinical outcomes can you share?

Progyny has been delivering superior clinical outcomes since our inception. Progyny members have greater pregnancy success, with fewer miscarriages, resulting in healthier pregnancies and babies. Progyny uniquely captures and reports actual outcomes for our members and provides each employer with detailed quarterly and annual reporting on clinical outcomes, utilization, spend, and member satisfaction. Read more about our clinical outcomes and proven impact.

How much does Progyny cost?

We’d love to learn more about your company and employee population so that we can prepare a custom financial analysis that details what to expect from the Progyny benefit. We leverage our book of business experience to quantify the outcomes and savings you can expect. Contact us to learn more.

Can an individual buy fertility coverage from Progyny?

The Progyny benefit is an employer-sponsored benefit. Individuals cannot buy coverage from Progyny directly. If you would like to help bring fertility benefits to your company, start here.

How do I know if I am eligible for the Progyny benefit?

To find out if your employer offers the Progyny benefit, you can always call and speak to a Progyny Patient Care Advocate or explore these resources to advocate for fertility and family building benefits at your company.