This is Infertility is a bi-weekly podcast where we fuse narrative storytelling with experience and science to give you a new perspective on what it’s really like to go through a family building journey. Each episode dives into the emotional, physical, and financial burdens carried by those who experience infertility on their path to parenthood. Be it IVF, IUI, egg freezing, surrogacy, adoption, etc., the path is never the same and it can be long, painful, and lonely. It’s our mission to give those struggling a platform to be heard, a community connection, and an opportunity to raise awareness of the 1 in 6 who, for many reasons, struggle with infertility.
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This is Infertility

Episode 38: #InfertilityUncovered: Infertility Support Through Progyny’s Patient Care Advocates

National Infertility Awareness Week falls on April 21 – April 27 and this year’s theme from RESOLVE is #InfertilityUncovered. In honor of this week, we’re doing a four-part series on what it’s like to truly uncover the world of infertility.  

This is the last episode in our four-part series. This episode follows the experience of Jennifer Kattula, a patient who is covered by the Progyny Fertility Benefit, and takes a deep dive into an invaluable resource she found along the way: the Progyny Patient Care Advocate (PCA) team.  

Infertility is a disease that demands support, and today we will examine what real supportive care looks like by having a chat with a few of our devoted Patient Care Advocates here at Progyny. We’ll hear a few of the heartwarming stories and rewarding experiences that keep our PCA’s dedicated to supporting Progyny members each and every day 

Guests: Jennifer Kattula, Progyny member, and Janelle Branch, Selena Campbell, Katie Diana, Melissa Duffy, Marianela Felipe, Jennifer Flavin, Manuela Henderson, LaTisha Maxwell, LaShonda Mickens, Claire O’Neill, Jasmine Villa, Lily Xu, Claudia Zimmerman, Progyny’s Patient Care Advocates 

HostMelissa Johnson, Director of National Accounts at Progyny 

For more information, visit Progyny’s Podcast page.

To ask your HR/benefits team for a fertility benefit, visit Talk to HR to start the conversation. 

Be sure to follow us on Instagram, @ThisisInfertilityPodcast and use the #ThisisInfertility. 

Have a question, comment, or want to share your story? Email us at



Melissa Johnson
National Account Director at Progyny

Melissa services a diverse book of large national account clients across the country helping employers bring new life to their Fertility Benefits. Prior to Progyny, Melissa spent 13 years in the Health Insurance Industry. Most recently Melissa was an Account Executive at Aetna helping large Health Care System employers improve the health and wellbeing of their members.



Jennifer Kattula

With over 20 years of experience working in global, high-growth technology companies, Jennifer is a proven builder of brands, strategies, teams — and most importantly, people. Jennifer is currently a Global Marketing Director at Facebook, where she oversees all marketing initiatives for Facebook’s advertising products.

Prior to this role, Jennifer held roles as the head of marketing for Facebook’s AdTech business, head of marketing for: industry marketing, global marcomms, marketing insights and global agency marketing at Facebook. Through these roles she launched and ran a number of brands, programs and marketing campaigns, including Atlas, Audience Network, Facebook IQ, Facebook Studio and Facebook Awards.

Jennifer is a seasoned people leader and executive coach, earning her certificate from the Hudson Coaching Institute. Before joining Facebook, Jennifer was a Group Product Manager at Microsoft, worked on acquisition marketing at American Express and as a management consultant at both Sapient and PwC. She holds a B.S. in Chemical Engineering and an MBA, both from the University of Michigan.



Janelle Branch
Patient Care Advocate at Progyny

Janelle has had a passion for healthcare since she was a young girl. It’s with this passion for medicine that drives her to be the best in her field. Prior to Progyny, she worked in several fertility clinics over the last seven years where she specialized in fertility research and treatment coordination. She plans to obtain her master’s degree in Nursing to continue her love and fascination with healthcare and be part of medical advancements that will help everyone.



Melissa Duffy
RDMS, Lead Patient Care Advocate at Progyny

Melissa has worked in Reproductive Medicine for 14 years, prior to joining Progyny in roles such as Sonographer, Pt Educator, Fertility/IVF Cycle Coordinator, and Practice Administrator. Working directly with patients, as a sonographer, through the highs and lows of their fertility journey was where her passion for fertility began. The impact her patients had on her has been her driving force to continue to share her knowledge in the field in hopes of helping members achieve the impossible.



Jennifer Flavin
Patient Care Advocate at Progyny

Prior to Progyny, Jennifer worked as a Surgical Liaison at The Advanced IVF Institute for 11 years. She enjoys educating patients and helping them understand not only what is going on with their bodies but also how navigate our complex healthcare system and advocate for themselves. She earned a bachelor’s degree from the University of Miami majoring in Biology and is an avid sports fan – GO CANES! Jennifer is also a cycle coach for Lifetime Fitness and two-time Ironman.



LaTisha Maxwell
Patient Care Advocate at Progyny

LaTisha has been working in the healthcare field for about 10 years. She worked at institutions that focused on women’s health. Her last position was as a Medical Assistant and Case Manager at Sher Fertility Institute before her transition to Patient Care Advocate at Progyny. She plans to obtain her Master’s in Marriage and Family Therapy and hopes to have a more integral part in everyone’s fertility journey.

Music From This Episode:

Artist: Drake Stafford
Track: Weirder

Artist: Greg Atkinson
Track: The Path that leads us home instrumental

Artist: Jahzzar
Track: Avientu

Track: No-End Ave

Track: So Far So Close

Track: Good Night

Artist: Josh Woodward
Track: Border Blaster Instrumental Version

Track: Hollow Grove Instrumental Version

Artist: Lee Rosevere
Track: Easy Life

Track: The Secret to Growing Up

Artist: Komiku
Track: Land of comestible people