This is Infertility

There is nothing more fundamental to life than the urge to continue it. But while it may be the most natural thing in the world, childbirth is far from the easiest and no two fertility journeys are the same. For that reason, we are breaking from the typical podcast form. Each episode is hosted by a different voice who brings their own unique point of view to the complex and ever-changing world of infertility. Our hosts are licensed clinical social workers, patient care advocates, clinical psychiatrists, reproductive endocrinologists, real fertility patients, and others who are, in one way or another, experts in the world of fertility. We fuse narrative storytelling with experience and science to give you a new perspective on what it’s really like to go through this journey.

Episode 38: Infertility Uncovered with a Devoted Care Team: Progyny’s Patient Care Advocates

This is the last episode in our four-part series for National Infertility Awareness Week on #InfertilityUncovered. This episode is going to follow the experience of a patient who is covered by the Progyny Fertility Benefit, while taking a deep dive into an invaluable resource she found along the way, The Progyny Patient Care Advocate Team. Infertility is a disease that demands support, and today we will examine what real supportive care grounded by experience and devotion really looks like. Today’s host is Melissa Johnson, Director, National Accounts at Progyny.

Guests include: Jennifer Kattula, Progyny member, and a few of Progyny’s Patient Care Advocates – Janelle Branch, Selena Campbell, Katie Diana, Melissa Duffy, Marianela Felipe, Jennifer Flavin, Manuela Henderson, LaTisha Maxwell, LaShonda Mickens, Claire O’Neill, Jasmine Villa, Lily Xu, and Claudia Zimmerman.

For more information, visit Progyny’s Podcast page. 

To ask your HR/benefits team for a fertility benefit, visit Talk to HR to start the conversation.

Have a question, comment, or want to share your story? Email us at thisisinfertility@progyny.com

Host

Melissa Johnson, National Account Director at Progyny.  Melissa services a diverse book of large national account clients across the country helping employers bring new life to their Fertility Benefits. Prior to Progyny, Melissa spent 13 years in the Health Insurance Industry. Most recently Melissa was an Account Executive at Aetna helping large Health Care System employers improve the health and wellbeing of their members.

Guests

Jennifer Kattula. With over 20 years of experience working in global, high-growth technology companies, Jennifer is a proven builder of brands, strategies, teams — and most importantly, people. Jennifer is currently a Global Marketing Director at Facebook, where she oversees all marketing initiatives for Facebook’s advertising products. Prior to this role, Jennifer held roles as the head of marketing for Facebook’s AdTech business, head of marketing for: industry marketing, global marcomms, marketing insights and global agency marketing at Facebook. Through these roles she launched and ran a number of brands, programs and marketing campaigns, including Atlas, Audience Network, Facebook IQ, Facebook Studio and Facebook Awards.  Jennifer is a seasoned people leader and executive coach, earning her certificate from the Hudson Coaching Institute. Before joining Facebook, Jennifer was a Group Product Manager at Microsoft, worked on acquisition marketing at American Express and as a management consultant at both Sapient and PwC. She holds a B.S. in Chemical Engineering and an MBA, both from the University of Michigan.

Janelle Branch, Patient Care Advocate at Progyny. Janelle has had a passion for healthcare since she was a young girl. It’s with this passion for medicine that drives her to be the best in her field. Prior to Progyny, she worked in several fertility clinics over the last seven years where she specialized in fertility research and treatment coordination. She plans to obtain her master’s degree in Nursing to continue her love and fascination with healthcare and be part of medical advancements that will help everyone.

Melissa Duffy, RDMS, Lead Patient Care Advocate at Progyny. She has worked in Reproductive Medicine for 14 years, prior to joining Progyny in roles such as Sonographer, Pt Educator, Fertility/IVF Cycle Coordinator, and Practice Administrator.  Working directly with patients, as a sonographer, through the highs and lows of their fertility journey was where her passion for fertility began.  The impact her patients had on her has been her driving force to continue to share her knowledge in the field in hopes of helping members achieve the impossible.

Jennifer Flavin, Patient Care Advocate at Progyny. Prior to Progyny, Jennifer worked as a Surgical Liaison at The Advanced IVF Institute for 11 years. She enjoys educating patients and helping them understand not only what is going on with their bodies but also how navigate our complex healthcare system and advocate for themselves. She earned a bachelor’s degree from the University of Miami majoring in Biology and is an avid sports fan – GO CANES! Jennifer is also a cycle coach for Lifetime Fitness and two-time Ironman.

LaTisha Maxwell, Patient Care Advocate at Progyny – LaTisha has been working in the healthcare field for about 10 years. She worked at institutions that focused on women’s health. Her last position was as a Medical Assistant and Case Manager at Sher Fertility Institute before her transition to Patient Care Advocate at Progyny. She plans to obtain her Master’s in Marriage and Family Therapy and hopes to have a more integral part in everyone’s fertility journey.

LaShonda Mickens, Patient Care Advocate at Progyny. With over five years of infertility experience coupled with her own fertility diagnosis, this has put her in a unique place to work with members and provide empathetic support. LaShonda’s background includes many different parts of the member experience which provides a unique insight to her member’s.

Claudia Zimmerman RNC-OB, Patient Care Advocate at Progyny.  She has been a registered nurse for 19 years and is currently a Progyny Patient Care Advocate and Clinical Nurse Educator.  Over the last 16 years prior to joining Progyny, Claudia worked for two Colorado based fertility centers where she spent time working with patients undergoing IUI, IVF, and donor egg treatment cycles.  She currently lives with her husband, Zach, and their children in a suburb of Denver, Colorado.

Music from this episode:

Artist: Drake Stafford
Track: Weirder
URL: http://freemusicarchive.org/music/Drake_Stafford/Turtle_Warnings/Weirder

Artist: Greg Atkinson
Track: The Path that leads us home instrumental
URL: http://freemusicarchive.org/music/Greg_Atkinson/Instrumentals/The_Path_that_leads_us_home_instrumental

Artist: Jahzzar
Track: Avientu
URL: http://freemusicarchive.org/music/Jahzzar/Sele/Avientu

Track: No-End Ave
URL: http://freemusicarchive.org/music/Jahzzar/Tumbling_Dishes_Like_Old-Mans_Wishes/No-End_Ave

Track: So Far So Close
URL: http://freemusicarchive.org/music/Jahzzar/Tumbling_Dishes_Like_Old-Mans_Wishes/So_Far_So_Close

Track: Good Night
URL: http://freemusicarchive.org/music/Jahzzar/Sele/good_night_f

Artist: Josh Woodward
Track: Border Blaster Instrumental Version
URL: http://freemusicarchive.org/music/Josh_Woodward/Breadcrumbs/JoshWoodward-Breadcrumbs-NoVox-03-BorderBlaster

Track: Hollow Grove Instrumental Version
URL: http://freemusicarchive.org/music/Josh_Woodward/The_Wake_1790/JoshWoodward-TheWake-NoVox-03-HollowGrove

Artist: Lee Rosevere
Track: Easy Life
URL: http://freemusicarchive.org/music/Lee_Rosevere/The_Big_Loop_-_FML_original_podcast_score/Lee_Rosevere_-_The_Big_Loop_-_FML_original_podcast_score_-_02_Easy_Life

Track: The Secret to Growing Up
URL: http://freemusicarchive.org/music/Lee_Rosevere/Music_For_Podcasts_3/03_The_Secret_to_Growing_Up

Artist: Komiku
Track: Land of comestible people
URL: http://freemusicarchive.org/music/Komiku/Poupis_incredible_adventures_/Komiku_-_Poupis_incredible_adventures__-_49_Land_of_comestible_people