Member Experience

Care that feels personal, because every journey is

Progyny Care Advocates (PCAs) offer members a trusted source of personalized guidance. They take time to understand each member’s needs, help answer questions, and connect them with the right resources and expertise. From trying to conceive to navigating menopause—and the moments in between—members have someone they can turn to for informed, compassionate support.

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0 %

of members wished every healthcare experience had a PCA

0 in 3

members said their PCA reduced their stress

0 %

of members felt more educated and empowered

Fewer questions, faster answers with support that adds up

A care advocate who already knows a member's history and goals helps cut through the noise of a complicated journey. That familiarity means fewer questions to repeat as the member and faster answers when it counts, plus a steady source of guidance through decisions that can otherwise feel overwhelming.

Progyny members report feeling less stressed, more informed, and more confident in their health journeys because they’re not figuring it out alone.

How the PCA model works

Support matched to each member

Advocates take time to understand a member’s needs, goals, and circumstances so they can provide relevant guidance.

Help navigating what comes next

Whether a member has a benefits question, needs help understanding their options, or is looking for additional support, a PCA can help identify the next step.

A real person ready to listen

Calling in means talking to a real person right away. There’s no routing, no waiting for a callback—your advocate answers, ready to help.

Support for the whole person

PCAs consider emotional well-being as part of the member experience and can connect members and their partners with behavioral health resources when appropriate.

More than one kind of expert

Every member's advocate is backed by a full clinical bench spanning fertility, pregnancy, parenting, and menopause, so the right expertise is always close by. That includes a broad team of doctors, nurses, reproductive and menopause specialists, doulas, and more.

Learn more about our provider network

Hear from our members

“You are and always will be my fertility angel and someone I will never forget.”

Progyny member

“We couldn't believe that this was even a benefit that we could use. It was incredible."

Progyny member

"It's not just like your usual health care provider or health care insurance. You have people that you can connect with and call and email, not just for benefits or insurance-related questions. Just if you just need someone to talk to."

Progyny member

“We couldn't believe that this was even a benefit that we could use. It was incredible."

Progyny member

Let’s talk

See what dedicated expert support can look like for your people.

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