Progyny’s mission is to empower healthier, supported journeys through transformative fertility, family building, and women’s health benefits. We hosted a webinar to dive deeper into what members can expect from their Progyny fertility and family building benefit. Whether you are new to Progyny, or have already started your family building journey, this webinar provides insight into how to get started with the benefit, what to expect, and support available throughout your journey.
The webinar featured:
This webinar focused on Progyny’s fertility and family building benefit. If you have access to Progyny’s additional family of benefits through your organization, including Pregnancy and Postpartum and Menopause and Midlife Care, you can call your Progyny Patient Care Advocate (PCA) to learn more and explore resources on our Educational Site.
We understand the family building journey can be complex and are here to provide support and guidance to our members every step of the way. To get started with Progyny, call your dedicated Patient Care Advocate (PCA). Whether you just want to learn more about your options, are trying to conceive, or exploring fertility treatment and family building options, your Progyny PCA is there to support you each step of the way. For your first call with Progyny, you will speak to a welcome specialist who will take you through onboarding and match you with a specific PCA based on your fertility and family building goals. If you have already started on your family building journey but now have access to Progyny, your PCA can talk through your transition of care plan and help make the transition as seamless as possible.
Your PCA is there to walk you through the details of your benefit and what to expect, and any questions you may have. Topics covered during your initial calls may include:
After activating your Progyny benefit, choosing an in-network clinic is an important next step. Your PCA can help you locate an in-network provider that will be aligned with your needs, and we also offer our Provider Search Tool where you can find detailed information for each clinic including provider profiles, sub-specialties, and clinic offerings. Selecting a clinic is a personal choice and working with your clinic should feel like a partnership where you can have open communication and feel good throughout the journey.
As a Progyny member, you will also have access to the Progyny member portal, available on the web or as an app. Through the portal you can view coverage details, review upcoming appointments, view account and claims information, and communicate directly with your PCA.
After onboarding with Progyny and selecting a clinic, you’re ready for your initial consultation. If you have already started your journey but are new to utilizing the Progyny benefit, our Patient Care Advocates are here to support you through the transition of care process and ensure there are no disruptions. No matter where you are at in your journey, the initial appointment with your provider is an opportunity to build that relationship and align on your family building goals. Every clinic and doctor conducts their consultations differently but there are a few topics that you should be prepared to talk about.
At the end of your initial consultation, you should walk away with an understanding of your different treatment options, success rates, and timeline expectations. Your PCA is there to discuss any questions you may have following your appointment and make sure you keep them looped in on all future appointments to provide needed authorizations. In addition to helping with authorizations and understanding your financial responsibility, your PCA is also there for emotional support. PCAs can help discuss how you can continue to advocate for yourself throughout your treatment and how to keep open communication with your provider.
We understand the fertility journey can be overwhelming and emotionally draining, so it’s important to lean into your support systems and know that Progyny is here to support you across each aspect of your journey. In addition to speaking with your PCA, Progyny also provides a wide range of resources that can help you through your journey whether that is through our podcast, This Is Infertility, which shares real life stories and different perspectives on a family building journey, or on our YouTube channel which features experts in the field to provide education to support you on your journey.
Outside of Progyny, be on the lookout for other amazing resources that are available for you along your journey. Check in with any employee resource group your company is offering to see if there’s one that aligns with what you are looking for. If you are more comfortable finding support outside of the office, your provider can help you find support groups in your area or direct you to online support groups that are connected to their clinic. Having people around you who are going through the same experience as you can create a great resource to rely on during the journey.
If you have any other questions related to this webinar, please don’t hesitate to reach out to education@progyny.com. If you are a Progyny member and have any questions about your benefit or coverage, please call 888.597.5065.