Progyny’s Patient Care Supervisor
Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This week, we’re happy to introduce Taylor Burbach, Progyny’s Patient Care Supervisor.
Name: Taylor Burbach.
What’s your background in healthcare/fertility? (Brief background)
I focused on medical anthropology in college, specifically stress and nutritional choices. I also worked as an emergency room scribe for one year in four different locations. My interest in fertility specifically started as a hobby. I first was researching these topics to educate myself and my friends, and now I am recognized as an advocate for menstrual health in my community.
What do you enjoy the most about being a patient care advocate?
When I get to share the happy and empowering moments with my members.
What’s your favorite/best moment so far at Progyny?
I had a member pursuing fertility treatment and her last-ditch effort was to use a surrogate due to a medical condition. She was devasted and didn’t think she would ever get pregnant. But we talked through her options with Progyny and found out she can pursue this road. She’s over the moon.
What does family mean to you?
My family means everything to me. I grew up in a household full of women and being around them has been inspiring, even now that we live 1000 miles apart.
Give one word to describe the impact you’ve made on a member’s life:
What’s a fun fact about you?
I am a big evolutionary studies nerd. I was the president of the Evolutionary Studies club in college and I’ve been a member of several academic societies that concentrate on interdisciplinary evolutionary studies.
What’s the last TV series or movie you binge-watched?
Do you have any personal goals for this year?
To travel more.