A Patient Care Advocate
Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This week, we’re happy to introduce Marianela Felipe, a Patient Care Advocate.
Name: Marianela Felipe
What’s your background in healthcare/fertility? (Brief background)
I have over 11 years in healthcare with 5 years in the fertility industry.
What do you enjoy the most about being a patient care advocate?
What I enjoy the most about being a Patient Care Advocate is that it’s very personal. I am given the opportunity to be there for my member every step of the way. There is nothing more fulfilling than being able to help someone when they are the most vulnerable.
What’s your favorite/best moment so far at Progyny?
The best moment for me was when I got my first member. They were so happy to have someone guiding them throughout the entire process.
What does family mean to you?
Family means everything to me. I am the oldest of 6 children. Being the oldest came with a lot of responsibility, which has made me the person I am today, so I am grateful for my big family.
Give one word to describe the impact you’ve made on a member’s life:
How about three! Peace of Mind.
What’s a fun fact about you?
I’m obsessed with French bulldogs.
What’s the last TV series or movie you binge-watched?
Do you have any personal goals for this year?
My personal goal for this year is to continue traveling. My goal has been to go and experience different cultures. I have been scheduling three trips a year and I’m hoping to add a fourth.