A Patient Care Advocate
Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This week, we’re happy to introduce Mari Santocildes, a Patient Care Advocate.
Name: Mari Santocildes
What’s your background in healthcare/fertility? (Brief background)
I have 10 years of fertility background with a focus on Third Party Reproduction- egg donation, surrogacy, and recipient cycles.
What do you enjoy the most about being a patient care advocate?
It makes me happy when a new member realizes how amazing their Progyny benefit is after speaking with me. I tell them that in some way, I am their (fertility) person. They know they have a point of contact who will be there for them in their journey.
What’s your favorite/best moment so far at Progyny?
My favorite moment is seeing my team all work together for a common goal. I feel supported and management is invested in my development.
What does family mean to you?
Family is everything. You are never alone and they love you unconditionally.
Give one word to describe the impact you’ve made on a member’s life:
What’s a fun fact about you?
I’m a blackbelt in Taekwondo.
What’s the last TV series or movie you binge-watched?
Grace and Frankie
Do you have any personal goals for this year?
To finally do my first solo travel.