Getting To Know: Lily

A Patient Care Advocate

Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This week, we’re happy to introduce Lily Xu, a Patient Care Advocate.

Name: Lily Xu.

What’s your background in healthcare/fertility? (Brief background)
I have an extensive background in fertility with many years spent at a major fertility clinic in New York City.

What do you enjoy the most about being a patient care advocate?
I love providing members their benefit and explaining how great it is. I also love the reaction I get from members once they fully understand the benefit.

What’s your favorite/best moment so far at Progyny?
My favorite moment is when members cry tears of joy because they’re excited and understand how great their benefit is with Progyny.

What does family mean to you?
It means everything to me! I’m an only child, and I talk to my parents every day.

Give one word to describe the impact you’ve made on a member’s life:
Encouraging.

What’s a fun fact about you?
I love being adventurous. I went skydiving two years ago but I want to go back.

What’s the last TV series or movie you binge-watched?
Friends.

Do you have any personal goals for this year?
It wasn’t long ago when I flew out of the country for the first time so my goal is to do an all-around world trip one day.