A Patient Care Advocate
Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This week, we’re happy to introduce Janelle Branch, a Patient Care Advocate.
Name: Janelle Branch.
What’s your background in healthcare/fertility?
I started out in hospitals doing admission work because my parents had a healthcare background. After I graduated college I worked in the fertility space for nine years and really loved coordinating with the patients. Before I came to Progyny I worked in orthopedics for the Yankees.
What do you enjoy the most about being a patient care advocate?
I really like helping members with their journey and providing them with relief. I’m doing work that serves a purpose and the ability to be there for my members means everything.
What’s your favorite/best moment so far at Progyny?
When my member said she wanted to name her child after me. That was amazing!
What does family mean to you?
Family is really important to me. I love my kids!! And family is not about blood, it’s the ties that bind you. It’s the people who care about you and the core of who I am is because of my family.
Give one word to describe the impact you’ve made on a member’s life:
What’s a fun fact about you?
I was a professional dancer for many years. I was a NY Knicks City Dancer as well as performed with famous tap dancers like Gregory Hines and Savion Glover.
What’s the last TV series or movie you binge-watched?
The Flash and Supergirl.
Do you have any personal goals for this year?
To buy a house!