A Patient Care Advocate
Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This week, we’re happy to introduce Manuela Henderson, a Patient Care Advocate.
Name: Manuela Henderson.
What’s your background in healthcare/fertility?
I’ve been working as a Patient Care Manager at a Fertility Center in Spain, coordinating the member service department for international patients. I have never done anything other than fertility and I love it!
What do you enjoy the most about being a patient care advocate?
The interaction with the members and being there for their fertility journey.
What’s your favorite/best moment so far at Progyny?
Recently – the moment I got to meet my members for the first time.
What does family mean to you?
Everything!! I’m a mom of two.
Give one word to describe the impact you’ve made on a member’s life:
What’s a fun fact about you?
I’m an IVF triplet!!
What’s the last TV series or movie you binge-watched?
Moana – I only watch Disney movies!
Do you have any personal goals for this year?
Continue with my language studies for French and Chinese. Go and see my family in Europe.