A Patient Care Advocate
Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This week, we’re happy to introduce LaShonda Mickens, a Patient Care Advocate.
Name: LaShonda Mickens
What’s your background in healthcare/fertility?
For the last five years, I’ve supported the program for a healthcare provider and rolled out their fertility program.
What do you enjoy the most about being a patient care advocate?
Being able to make an impact on their fertility journey and doing what I can to make the process easier for them.
What’s your favorite/best moment so far at Progyny?
Explaining the benefit to members and the excitement they have for it.
What does family mean to you?
The people you can always go to in any situation and feel comfortable speaking with – regardless of the topic.
Give one word to describe the impact you’ve made on a member’s life:
What’s a fun fact about you?
I love to solo travel – I went to Cuba by myself!
What’s the last TV series or movie you binge-watched?
Lost in Space.
Do you have any personal goals for this year?
To be healthier.