Getting To Know: Kendra

Progyny’s Clinical Care Advocate

Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This week, we’re happy to introduce Kendra Ricks, Progyny’s Patient Care Advocate.

Name: Kendra Ricks

What’s your background in healthcare/fertility?
This is my first position in fertility, but I’ve been in healthcare for 10 years, the last 3 years were at Mount Sinai Hospital.

What do you enjoy the most about being a patient care advocate?
That I can personally relate to the members. I too have experienced infertility issues that I’m currently working on. When I hear other people’s stories and situations, I’m always encouraging them along but I’m also being encouraged by them.

What’s your favorite/best moment so far at Progyny?
When I get to meet the other PCAs and how we can be better at what we do.

What does family mean to you?
Family means support, unity, love, and fun.

Give one word to describe the impact you’ve made on a member’s life:

What’s a fun fact about you?
Once got to meet a well-known music producer.

Give one word to describe the impact you’ve made on a member’s life:

What’s a fun fact about you?
I’m a singer – R&B and gospel, but I love all types of music.

What’s the last TV series or movie you binged-watched?
Stranger Things: season 1 &2

Do you have any personal goals for this year?
Conceiving is one and purchasing my first home.