Getting To Know Your Patient Care Advocate: Taylor

Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This month, Progyny is happy to introduce Taylor Burbach, a Progyny PCA originally from Alabama, now based in New York City. Below you’ll learn about the drive behind her passion for fertility care, her experiences with Progyny, and personal tidbits that make her unique.

What is your background in healthcare/fertility?

My interest in healthcare started in college. I focused on medical anthropology as an undergraduate and after I graduated, I worked as a medical scribe in emergency rooms for about a year.

However, my interest in fertility goes a little further back. I’ve been passionate about access to reproductive healthcare for young women since I was a teenager. It was so difficult to learn about my own reproductive health when it really shouldn’t be. Because of this, I started to learn about menstrual health and access to birth control, and, to me, fertility health is a natural extension of that.

What do you enjoy the most about being a PCA?

My favorite part about being a PCA is helping my members understand their benefit. It sounds boring, I know, but it is beyond rewarding when I speak with a member about their questions and I can hear the concepts click with them.

What’s your favorite/best moment so far at Progyny?

I had a member who had a hard time at home and opened up to me about everything going on in her life at the time. It was a difficult conversation but when it was over she thanked me for listening and supporting her. Fertility treatment is already a difficult journey and life doesn’t pause just because you start IVF. The fact that she trusts me and that I can help support her at one of the most stressful times in her life is meaningful in a way I can’t really describe.

What does family mean to you?

Family is very important to me. I am very close with my mother, grandmother, and sister. One of the hardest things I’ve ever done is move away from the city where I grew up.

Give one word to describe the impact you’ve made on a patient’s life:


What’s your favorite baby name?

There is a naming tradition among the women in my family. The first-born daughter of the first-born daughter is named Ruth. I know it’s kind of old fashioned, but if my first child is a girl I would like to name her Ruth as well so that she can have that connection to our family.

Who’s your favorite celebrity baby?

Who doesn’t love Beyoncé’s babies? Blue is just precious! And I am obsessed with Sir and Rumi – without shame.

What was the last gift you gave?

My fiancé is a bit of a chef and he asked for an immersion blender for his birthday. It takes a lot to get him to ask for anything, so I’m glad I could get him something he will use and enjoy.

Where was the last place you traveled?

I’m from Alabama, and I travelled there recently for a wedding. I miss how green and open it is (but not the humidity).

What is your favorite movie?

This is such a big question… I can’t pick just one. The last movie I enjoyed and saw in theaters was Dunkirk.

Last TV series you binge watched?

30 Rock