Getting To Know: Melissa

Progyny’s Patient Care Supervisor

Patient Care Advocates (PCAs) are an integral part of a member’s fertility journey with Progyny, and we would like you to get to know them better. This week, we’re happy to introduce Melissa Maldonado, Progyny’s Patient Care Supervisor.

Name: Melissa Maldonado

What’s your background in healthcare/fertility?
I’ve been in the healthcare industry for the last seven years and Progyny is my first position in the fertility industry. I just completed my first year at Progyny and It’s been an amazing year – I now have a special place in my heart for fertility.

What do you enjoy the most about being a patient care supervisor?
When it comes to the members, it’s when they understand how the benefit works – that ‘aha’ moment of knowing what services/treatments are available to them and how they can maximize their benefit to accomplish their fertility goals.

What’s your favorite/best moment so far at Progyny?
Being able to travel for open enrollment and meet my members!

What does family mean to you?
I have a very small family, and I’m the first born so it gives me a chance to be a role model for my younger brothers.

Give one word to describe the impact you’ve made on a member’s life:

What’s a fun fact about you?
I have a degree in criminology – the reason why is because I love learning all the theories for crime! I am addicted to Law and Order: SVU.

What’s the last TV series or movie you binge-watched?
Currently re-watching Friends!

Do you have any personal goals for this year?
To help Progyny grow its services and to travel more.